Business Systems Manager

As Datel Computing expands, we require a dedicated Business Systems Manager to lead our skilled hybrid team, managing daily demands, planned maintenance, on/off boarding, security, and governance. The role involves balancing user needs with technological infrastructure, leveraging current and emerging technologies for business improvement while ensuring security and governance alignment. Our environment includes various solutions, such as privately hosted, SAAS-based, Microsoft Office stack, and development tools. The Internal IT team supports over 200 colleagues, incident management, infrastructure, and ongoing upgrade projects. We prioritise providing first-class support and adhering to information security policies, BCP, and DR. Additionally, the role involves investing in team development, infrastructure, and technology stack, aligning with organizational goals. It plays a critical role in operational evolution and future success by challenging current practices and enhancing technology delivery to support long-term objectives.

You’ll manage and develop the potential of our Internal IT Team, designing structures that foster Datel resilience and mitigate dependencies across both the team and wider business. This involves active collaboration with stakeholders throughout the business, managing external relationships, and ensuring compliance with service level agreements for solutions and infrastructure.

You’ll manage relationships with third party providers and assume ownership of internal systems, conducting comprehensive gap analyses to identify improvement opportunities whilst diligently managing IT spending, driving best value for money and enforcing preferred system solutions. Spearheading upgrades across our diverse application environment, while also maintaining business continuity and addressing information security requirements.

You'll also coordinate project-based roles and meticulously manage software asset licensing, ensuring strict adherence to security policies and reporting infringements as necessary.

This critical position within the organisation requires an individual equipped with the skills and experience to effectively engage with and, where appropriate, challenge senior management. Unlike a hands-on technical role, this position primarily involves management and development responsibilities where you’ll balance the demands of the team to support the business, build individual development plans to ensure success and support the investment we have made in our ICT (Level 3) Apprenticeship programme.

Prospective candidates should possess recent experience in this area with effective communication skills tailored to a diverse audience, spanning both technical and non-technical along with the ability to harness the relationship between stakeholders, the business, and the talent within the team, allowing you to manage the challenges that complex, and tightly integrated solutions bring. As such we are looking for someone with strong business acumen yet has the capability of challenging the technical experts. You will also demonstrate the need to understand requirements, to deliver the short-term needs, whilst mindfully planning for the long-term strategies and objectives.

Data Security, Governance, Information Security and Disaster Recovery & Business Continuity Planning should be a common theme throughout.

Datel is a successful tech and services business that is here to help you to achieve your full potential. Potential is more than just a word to us, it’s our purpose.

Our team balances time in the office and time working remotely; to meet the needs of your team, you will balance your own time each week to meet the needs of the team and the business. It is expected that you will work flexibly with a physical presence in the office each week. The role will report to the (inbound) Managing Director, Stuart Morland.

Building the knowledge and expanding the businesses awareness of product developments, initiatives or area of improvement, you will lead our users technological development. Our stack includes Microsoft platforms (Office, Telephony & DevOps), Sage Intacct, Monday.com, InforCRM, as well as a co-lo datacentre infrastructure.

As part of the governance processes, the systems management role in new solution selection and deployment will be key. The ongoing adherence and development of standards will also be a key success factor, ensuring that we are continually assessing our security policy, awareness and education.

We offer an excellent benefits and support package including 25 days holiday (plus bank holidays); a supportive culture with a stable community that nurtures individual and customer success; autonomy to work in ways that allow you to be your best and achieve your individual goals; a financial benefits package including pension, Life Cover of 4 x basic salary, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus; a health benefits package including access to Bupa, a health cash plan with money back towards the costs of optical and dental treatments, access to GPs and a 24 hour advice and information line, cycle to work scheme and access to Mental Health First Aiders; the opportunity to have your say – we regularly ask for your input; learning and development opportunities to build your knowledge and skills; inspirational social and educational events to inform and foster in-person and virtual connections with our people; and volunteering and charity fundraising opportunities - get involved with our charities, Sage Foundation and our local Foodbank.