Datel is a modern cloud business, living our values of Success, Collaboration, Quality, Integrity and Respect. For the right candidate we are offering the chance to be part of our Sage 200 Support team headed up by Team Manager, Richard Cunningham.

You will work closely with a highly skilled and experienced Sage 200 support team that have experience of delivering outstanding customer service, across an array of technical and functional facets to our current Sage Intacct customer base. Located throughout the UK, the team regularly engage on complex investigations, troubleshooting and resolution steps using MS Teams as the backbone for connected sessions. Collaboration also occurs through office based and virtual meetings as well as team and company social events. The Support Department is made up of 65 people covering the four core Sage, and third-party, solutions that we provide, managing over 45,000 tickets per year to our 900+ customers against a target SLA.

We offer an excellent benefits and support package including 25 days holiday (plus bank holidays); a supportive culture with a stable community that nurtures individual and customer success; autonomy to work in ways that allow you to be your best and achieve your individual goals; a financial benefits package including pension, Life Cover of 4 x basic salary, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus; a health benefits package including access to Bupa, a health cash plan with money back towards the costs of optical and dental treatments, access to GPs and a 24 hour advice and information line, cycle to work scheme and access to Mental Health First Aiders; the opportunity to have your say – we regularly ask for your input; learning and development opportunities to build your knowledge and skills; inspirational social and educational events to inform and foster in-person and virtual connections with our people; and volunteering and charity fundraising opportunities - get involved with our charities, Sage Foundation and our local Foodbank.