Sage Intacct Support Consultant

We have an opportunity to join our Sage Intacct Support team. Sharing our values and commitment to quality and success, you’ll join our dedicated team in Customer Support Services.

You’ll love solving problems creatively, drawing on your own knowledge and sharing insights with other team members to provide fast and efficient solutions to sometimes complex issues, all the while creating and maintaining customer loyalty by ensuring excellent customer service.

You’ll be an experienced Support Consultant working with Sage products and/or other financial software. Alternatively, you’ll have an accountancy background with a keen interest in progressing a career in Customer Support.

Sage Intacct experience is not essential and full product training will be provided. An accounting qualification such as AAT would be desirable.

Whilst comfortable working from home, you’ll be a dynamic team player with a keen willingness to learn, utilising the support of an experienced team that will be available to regularly assist and collaborate with you.

Datel is a successful tech and services business that is here to help you to achieve your full potential. Potential is more than just a word to us, it’s our purpose. 

We help our customers realise their ambitions through creative Sage solutions. And every member of the Datel team is encouraged to thrive by providing the support and broadest possible opportunities, within an aspirational, accessible, inclusive, and progressive culture.

Headed up by Richard Cunningham, you will work closely with a highly skilled and experienced Sage Intacct support team that have experience of delivering outstanding customer service, across an array of technical and functional facets to our current Sage Intacct customer base. Located throughout the UK, the team regularly engage on complex investigations, troubleshooting and resolution steps using MS Teams as the backbone for connected sessions. Collaboration also occurs through office based and virtual meetings as well as team and company social events. The Support Department is made up of 67 people covering the four core Sage, and third-party, solutions that we provide, managing over 45,000 tickets per year to our 900+ customers against a target SLA.

We have a hybrid approach to working - you’ll have the autonomy to choose where you want to work to get the job done alongside regular planned in-person interaction with the support team and wider business at our Warrington office. However, you must have an adequate home office set up if you chose to work from your home address.

We listen and want you to contribute to our future alongside contributing to yours – we regularly ask for your input and offer learning and development opportunities to build your knowledge and skills. We love to get together and have a calendar of social events to build connection and collaboration across the team. We also care about our community and work closely with Sage’s Foundation offering charity and volunteering opportunities throughout the year.