Technical Consultant

Acting as a technical specialist responsible for monitoring the incident logging system for new tickets, performing initial diagnosis and applying fixes or where a solution is not available escalation to the 2nd line. The role also includes answering technical support phone calls and carrying out change requests on behalf of customers.

You’ll need to triage high priority issues and provide directions/solutions to meet SLAs, actively supporting the customer in all aspects through to problem resolution while keeping them informed throughout.

Our service operates 24/7 and whilst your normal work pattern will be office hours, you will be required to work out of hours and/or weekends occasionally to cover any holidays for your team members who work the shift patterns. A shift allowance will be added to your base salary for any days covered.

It is expected that this role will be officially office-based, but following shifts in working practices, we are looking at a more hybrid approach to work location where there will be a mix of office, customer site and remote working.
We are equipped to deliver services and work effectively through the use of remote working, conferencing tools and VPN access to our systems.

This is an entry level role and we’re looking for an IT support engineer with good knowledge of Windows Server 2016 – 2025 configuration, monitoring and troubleshooting Hyper-V - Basic use of GUI tools to perform troubleshooting. Any knowledge of MS Exchange 2013+, SQL Server 2016+, Office365 Exchange/Azure or Nutanix, beneficial but not essential. Any knowledge of Linux is a bonus.

You’ll need excellent problem solving and troubleshooting skills and the ability to use various tools and methodologies to analyse problems and develop solutions.

It’s essential you have a strong desire to learn new skills and that you throw yourself into new situations, always being keen to pick up new responsibilities and meet new challenges.

All offers of employment with Datel Advansys are subject to a Right to Work Check, and an enhanced DBS and background check.

You’ll benefit from on-going training and development in all the skills, product knowledge and technical ability required by the role, working in a dynamic and supportive team, gaining recognition for your individual contribution.

Datel is a successful tech and services business that is here to help you to achieve your full potential. Potential is more than just a word to us, it’s our purpose.
We help our customers realise their ambitions through creative Sage solutions. And every member of the Datel team is encouraged to thrive by providing the support and broadest possible opportunities, within an aspirational, accessible, inclusive, and progressive culture.

You’ll be joining a highly skilled and collaborative Datel Advansys team that is focused on quality, and integrity that contribute to Datel’s success. You’ll be joining the team due to business growth so you’ll have the support of others in the team.

You’ll report into and work closely with the T1 Team Leader, Andy Sayers and work collaboratively with the rest of the Datel Advansys team.

We listen and want you to contribute to our future alongside contributing to yours – we regularly ask for your input and offer learning and development opportunities to build your knowledge and skills.

We love to get together and have a calendar of social events to build connection and collaboration across the team. We also care about our community and work closely with Sage’s Foundation offering charity and volunteering opportunities throughout the year.

This role is initially office based with some hybrid working.