Sage 200 Support Consultant
We are looking for an experienced Sage 200 Support consultant to join our team.
Location: Remote / Warrington office
Our Sage 200 support consultants work together to support the needs of customers including responding to Sage 200 queries and issues, dealing with urgent issues and delivering the highest standards of customer service.
We’re looking for someone with a technical/functional background and a good understanding of underlying business processes to join our dedicated team in Customer Support Services.
You’ll love solving problems creatively, drawing on your own knowledge and sharing insights with other team members to provide fast and efficient solutions to sometimes complex issues, all the while creating and maintaining customer loyalty by ensuring excellent customer service.
You’ll have prior knowledge and experience of Sage 200 and a high degree of business and product knowledge, be a personable problem solver with a genuine curiosity to improve your technical knowledge and gain new skills.
SQL knowledge as well as experience of add on products such as Sicon and Eureka would be desirable but not essential as we would be happy to teach you if you have a keen willingness to learn.
You’ll be enthusiastic about technology and bring an inquisitive mind, positive attitude and bags of enthusiasm and share our values and commitment to quality and customer service to deliver the high quality services we are renowned for.
Datel is a modern cloud business, living our values of Success, Collaboration, Quality, Integrity and Respect. We are offering the chance to be part of a very experienced Sage 200 consultancy team, you’ll be working alongside colleagues with years of experience working with Sage 200 and industry-specific add-ons. Team working is fundamental to our success, all team members help and support each other so you’re never more than phone call or chat message away from the answer you need.
Datel invests heavily in personal & team development which keeps us at the top of our game and provides customers with modern and evolving customer services to match this fast-moving technology sector. Regular 1-2-1s with your line manager are designed to support your personal development and help you achieve your career goals.
You’ll be working within a tried-and-tested framework of consultancy standards combined with a continual cycle of improvement focused always on customer needs. This approach of feedback and continual improvement means you have direct input into the success of the team and ultimately the business.
We offer an excellent benefits and support package including 25 days holiday (plus bank holidays); a supportive culture with a stable community that nurtures individual and customer success; autonomy to work in ways that allow you to be your best and achieve your individual goals; a financial benefits package including pension, Life Cover of 4 x basic salary, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus; a health benefits package including access to Bupa, a health cash plan with money back towards the costs of optical and dental treatments, access to GPs and a 24 hour advice and information line, cycle to work scheme and access to Mental Health First Aiders; the opportunity to have your say – we regularly ask for your input; learning and development opportunities to build your knowledge and skills; inspirational social and educational events to inform and foster in-person and virtual connections with our people; and volunteering and charity fundraising opportunities - get involved with our charities, Sage Foundation, and our local Foodbank.
While specialist roles may include a few extra steps, here’s what you can typically expect when you apply for a role with us.
We review applications to screen for a variety of criteria.
Candidates meet one of our recruiters on an intro call.
We conduct online interviews to get to know you better.
The final interview involves a task typical of the job role.
We make an offer to the candidate we feel best fits the role.
If you are considering your next move and how to develop your career further, we’d love to hear from you. Complete this form, uploading your CV, and one of the team will be in touch.
"If you have any questions about this role or what it’s like to work at Datel, we are on hand to answer your queries. We can talk you through the culture, the role, the package and benefits and what to expect from the recruitment process. Just get in touch."
Ben Smith, People Success Manager