Add-on products and services

Monitor

Compatible with:

Sage X3

Sage 200

Sage 1000

Proactive expert eyes to ensure system health

Designed to provide peace of mind, our Monitor service will proactively support your Sage Solution by keeping an expert eye on your system, minimising operational risk and enhancing team confidence.

Return to Main Site

Contact Support Speak to Us

More than just our standard support

Our Monitor support service allows you and your team to focus on the more important things, whether you are a small team with minimal IT knowledge, or a large organisation with limited resources, our Monitor support service allows you peace of mind that your Sage system is in safe hands.

Staying ahead of potential issues

Our support consultants complete daily checks on your server, Sage system and SQL, and will alert you on any issues before they arise.

Proactive system optimisation and risk mitigation

Our proactive measures help identify and resolve potential issues before they become a risk to your business.

Keeping daily operations running smoothly

Monitor minimises business disruptions and delays by identifying and resolving issues outside of your businesses hours.

Explore the features

With Monitor, we will keep an expert eye on your systems by carrying out daily checks for space availability, addressing any errors and conducting fundamental housekeeping tasks.

Daily housekeeping checks

Daily checks on SQL Server
Daily checks on Sage System
Daily Server checks - reviewing disk space to ensure your Sage System has space to function.

Clearing disconnected logins

Created when user has incorrectly exited out of the Sage system
Monitor proactively clears disconnected logins to prevent users being locked out of Sage System
Clearing is automatically done on schedule, outside of business hours
If using Sage BI - Monitor ensures that Data Warehouse Cubes have refreshed successfully

Clearing reserved quantity values

Automatic and scheduled clearing of accidental reserved quantities in the system
Monitor eliminates risk of stock miscalculation, allowing seamless processing of sales orders
Avoid stressful and time-consuming manual work-arounds in order to get your team back on the Sage System

Clearing ## orders

Monitor automatically clears ‘##’ sales orders that are more than 2 days old avoiding inaccurate sales figures and ensuring your reporting remains reliable.
This automated process helps maintain clean and accurate data, reducing manual intervention and minimising the risk of errors in your sales reporting.

Quarterly health checks

Receive quarterly reports on your Sage Systems health, enabling you to understand your system in more detail
Details on current health of your SQL server and it’s capacity
Identification of unused indexes that are not needed but take up free space

Maintenance plans

Monitor delivers a tailored maintenance plan that suits your business
Backups of your SQL server database, either daily or weekly
A tailored clean up process for previous backups, optimising your disk space

Frequently asked questions

Our Support Consultants have identified the most common questions asked by our customers, these questions aim to provide valuable insights into the Monitor support service.

What are the differences between Break-Fix & Monitor support?: Our Monitor service uses automated scripts to perform proactive system checks, with results reviewed each morning by a Datel Support Consultant. Any identified issues are addressed promptly, often before the customer becomes aware of them.

In contrast, Break-Fix Support relies on the customer logging an issue, which may mean problems go unnoticed for days or even weeks.

While the Monitor service is highly effective, it does not capture all issues, such as those arising from daily processing within the Sage 200 solution.

What are the benefits of us proactively dealing with disconnected logins?: Disconnected logins can build up and subsequently be one of the main causes for locking your users out of key functions. It is a vital housekeeping function that is often overlooked but with our Monitor service we help keep them to a minimum by clearing them down daily.

How does Monitor go over and above just supporting SQL Server?

With standard SQL Support, there are no proactive checks or ongoing monitoring. While we set up maintenance plans, we won’t know if something goes wrong unless you spot it and report it to us.

The Monitor service takes a more proactive approach. Each day, we check that maintenance plans are running smoothly and that overnight SQL backups are successful. Additionally, we perform a quarterly health check to:

Monitor transaction log growth.
Identify and add any missing indexes.
Ensure new databases are included in maintenance plans.
Verify SQL backups are clearing down properly.

After each health check, we provide a report with recommendations to keep your SQL environment running efficiently.

Does Monitor look after company database backups?: Yes, the SQL backups we set up will be directed to a location of your choice. While we handle the setup for you, it’s your responsibility to ensure there’s enough storage space and that the backups are kept secure.

Delivered by Datel's Sage experts

At Datel, we believe that delivering exceptional technical Sage support is fundamental to the success of our customers. Overseen by Support Director Ian Mowbray, Datel’s support team is made up of over 50 accredited support consultants dedicated to looking after your Sage solution - making it the largest and highest skilled in the UK.

Alongside the core Sage support, our additional support services - Monitor, Assist and Manage - have been designed to give you access to the very best in Sage services from our specialist team. So, you have the confidence in your business systems and the additional support you need in Sage.