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Even after decades spent guiding others through digital change, we still had to face it ourselves. Our systems were solid. Reliable. Familiar. But over time, they started to hold us back, especially as we evolved towards a more subscription-based ...
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Louise Eastham, our Support Customer Liaison at Datel, walks us through exactly what happens after you log a support ticket. From how tickets are triaged and prioritised to what kind of response ...
18th November 2025
3 min read
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