Introducing Your New Digital Home: The Datel Customer Hub

We're excited to announce the launch of our brand new Customer Hub – a digital home designed with you in mind!

Why We've Created It

At Datel, we believe that true partnership means providing you with all the tools and resources you need to succeed, whenever you need them. That's why we've created this comprehensive hub – to give you the best possible experience throughout your journey with us.

We believe that a strong partnership means supporting you at every step, making it effortless to unlock the full potential of your Sage solution. Our Customer Hub addresses this by bringing together everything you need in one convenient place, accessible on your own terms and in your own time.

What Benefits Does It Bring?

The Customer Hub transforms how you interact with Datel and your Sage solution in several key ways:

• 24/7 Access to Resources: No more waiting for office hours or searching through emails. Everything you need is available around the clock.

• Self-Service Options: For those who prefer to find their own answers, we've created intuitive self-help sections with videos, guides, and FAQs.

• Clearer Communication: Put faces to names and understand who you're working with and how our processes support your success.

• Support Handbook: Access your Service Level Agreement, support processes, and expectations in clear, straightforward language.

• Opportunity to Build: Discover vetted additional solutions and services that can help you maximise your Sage investment.

What You'll Find in the Customer Hub

Getting Started Resources

Our "Start Strong" section walks you through what to expect in the early days of our partnership. You'll find product-specific guidance tailored to your Sage solution, helping you navigate each stage of your journey with confidence.

Meet Your Team

Get to know the people behind the names. Learn about the Datel team members you work with and understand our approach to setting you up for lasting success.

Comprehensive Support

Your online Support Handbook covers everything from how to log a call to what happens after you report an issue. Need a refresher on your Service Level Agreement? It's all there in clear, accessible language.

Growth & Optimisation

As you begin to unlock more opportunities with your Sage solution, you'll want to explore ways to increase productivity and improve efficiencies. Browse our range of additional solutions and services – each rigorously vetted by Datel for compatibility, reliability, and business benefits. Not sure where to start? Our team is always ready to provide personalised recommendations.

Resources

For those moments when you just need a quick answer:

• Product help and guidance based on frequently asked questions

• "How-to" training videos for self-sufficient learning

• Additional resources and detailed guides

• Our expert analysis of the latest Sage product releases, explaining what's been updated and what it means for you

Your Hub, Your Way

The Customer Hub is a dedicated space created specifically to help you get the very best from our team and your Sage solution. We invite you to explore your new digital home and discover how it can enhance your Datel experience.

Have feedback or suggestions? We'd love to hear them as we continue to develop and improve this resource for you.