Add-on products and services

Assist

Compatible with:

Sage X3

Sage 200

Sage 1000

Additional advice and assistance for all your users

Our Assist service provides additional advice and assistance for your in-house team. Users can contact our team whatever their query, as no question is too basic or too difficult.

Add our Assist service to your support with Datel

Ease the pressure on your in-house team, alleviate the need to firefight issues and help your Sage system end users to optimise their usage of the solution with Assist. Give your end users direct access to our dedicated support experts for advice and assistance.

Rapid response times for advice and assistance queries from all users

Assistance with setting up and managing users

Tasks performed such as database copies, SQL updates and screen and window editing

Reconciliation advice and guidance

Perfect for that helping hand after going live on a new Sage solution, a new version or new addon

Support Services from Datel

Have the confidence that expert eyes are on your Sage systems with Datel’s additional support services. Designed to give you more than our standard support.

Dedicated support consultants

Our support team deliver additional services to support your Sage solutions.

Expertise in your Sage solution

Utilise the collective expertise of our team to enhance your unique business systems.

Excellent customer feedback

We continually listen to your feedback and are proud to have a 98% satisfaction score.

"I call on Datel more than other partners. They are always approachable and keen to improve processes rather than a simple fix. The team understands our business and what will help us be more efficient.”

John Taubman, Head of IT at Symington's

Delivered by Datel's Sage experts

At Datel, we believe that delivering exceptional technical Sage support is fundamental to the success of our customers. Overseen by Support Director Ian Mowbray, Datel’s support team is made up of over 50 accredited support consultants dedicated to looking after your Sage solution - making it the largest and highest skilled in the UK.

Alongside the core Sage support, our additional support services - Monitor, Assist and Manage - have been designed to give you access to the very best in Sage services from our specialist team. So, you have the confidence in your business systems and the additional support you need in Sage.

Offer additional assistance to your end-users

If you’d like to know more about how Assist can provide you with the additional support you need for your Sage solution, speak to us today.

Get in touch