Removing disconnected logins

Removing Disconnected Logins

On occasion, users may experience errors which may crash them out of the Sage 200 program. If the user is in the process of entering data (e.g., new sales order) this will save their information as a Disconnected Login. The system treats a disconnected login like a user that is still logged into the system, although it won’t prevent the user from logging back into the system under a new session.

If the user is in the process of entering a sales order, then this will lock the order, any allocations that are associated with it and will treat it like a Live order. If a crash happens on a new order, you may see this order in reports and the order will begin ‘##’. The changes that were being made can’t be saved and will need to be re-entered after the session is disconnected.

By highlighting the user within the Disconnected Logins screen, then clicking on the Log Off button will remove this user’s session. Locked allocations and “##” orders etc. will be released.

Disconnected logins can also prevent users from going into areas in Sage 200 that require exclusive access, like any module’s settings, Accounting Periods, preparing a VAT Return, and accessing Verify Data. Therefore, it’s good practice to clear these down on a regular basis.

Please note - This will not log off a user from Sage 200, it is simply clearing a crashed session.

The User Login Status feature must be enabled on your role. Please see your Sage 200 System Administrator about having the feature enabled.

To log off a Disconnected Login, navigate to Accounting System manager > System Utilities > User login status.

Or by clicking on the Tools menu (the cog icon at the top right of Sage 200).

From the Disconnected Logins tab, highlight one or more users (by holding down your shift key and clicking on the last user) and click on Log Off.

Click on Yes to confirm the removal of the disconnected login and any related locks.