The licence will need to be applied to each of the Syracuse hosts that you have to make sure that each instance is using the correct file.
You can check the number of hosts that you have via the front end of Sage X3 in the following function: Administration > Servers > Hosts
As this is being done on one of our internal test systems there is only 1 host per system. However, your system may have multiple entries here.
For each host shown in the screenshot above you’ll need to connect onto the server via something like RDP or TeamViewer and go the following address: http://localhost:8124/. This ensures that you are connected to the local instance of Syracuse for the server that you’re connected to.
Once logged into Sage X3 you’ll need to go to the following function: Administration > Licenses > License Upload.
From this function you can click on the ‘Select File’ option and choose the file from a local or network location:
Now that you have uploaded the file, you will need to click on the ‘Load Licence’ option on the right side of the page:
When you click this, you will get one of two pop-up messages at the top of the page. If the licence was applied successfully you will get an OK message.
You will now need to repeat this process on each of the hosts that were shown in the hosts function.
If you're encountering any issues or require additional support when applying for a licence in Sage X3 make sure to get in touch with our support team.